Refund policy
We want you to be happy with your purchase. Because many of our products are carefully selected, handmade, embroidered, or personalized, please review the following return policy before placing your order.
Returns
Eligible items may be returned within 14 days of delivery. To qualify for a return, merchandise must be:
- Unused, unworn, and unwashed
- In its original condition
- Free from stains, odors, damage, or signs of wear
- Returned with original tags and packaging, when applicable
- Accompanied by proof of purchase
Customers are responsible for return shipping costs unless the item received was incorrect or arrived damaged.
Personalized, Custom & Embroidered Items
All personalized, custom-made, monogrammed, and embroidered items are final sale and cannot be returned or exchanged.
Please carefully review names, initials, colors, sizes, and other personalization information before submitting your order. We are not responsible for errors in personalization information provided by the customer.
Final Sale Items
Items marked Final Sale, clearance items, gift cards, and other products identified as non-returnable at the time of purchase are not eligible for returns, refunds, or exchanges.
Damaged or Incorrect Items
Please inspect your order when it arrives. If you receive an incorrect or damaged item, contact us within 3 days of delivery.
Please include your order number, a description of the issue, and photographs of the item and packaging when applicable. We will review the issue and work with you to provide an appropriate resolution.
Refunds
Once an eligible return is received and inspected, you will be notified of the status of your refund.
Approved refunds will be issued to the original method of payment. Original shipping charges are non-refundable unless the return is due to an error on our part.
Please allow additional time for your bank or credit card provider to process and post the refund.
Exchanges
If you need a different size, color, or style, please contact us to determine whether an exchange is available. Exchanges are subject to product availability.
Custom, personalized, monogrammed, and embroidered products are not eligible for exchanges unless we made an error with your order.
Return Shipping
Please contact us before sending a return so that we can provide return instructions. Returns sent without prior approval may not be accepted.
We recommend using a trackable shipping method when returning merchandise. We are not responsible for return packages that are lost in transit.
Questions
If you have questions about a return, exchange, or refund, please contact us through the contact information provided on our website.
Thank you for shopping with and supporting our small business!